SHIPPING & RETURNS
SHIPPING POLICY
At Wheelchair World, we prioritize fast and reliable delivery for our customers.
UK Mainland Delivery
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Delivery Time: Most items are delivered the next working day with a tracked service for orders placed before 1 pm.
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Exclusions: Some larger items may not be eligible for offshore delivery.
NI, Scottish Highlands, and British Isles
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Delivery Time: Delivery to these locations may take up to three working days.
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Additional Charges: Extra fees apply to certain locations, including Northern Ireland, the Scottish Highlands, and islands.
Damaged Items
If your items are damaged in transit, please notify us within 7 days of receipt.
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Contact Options:
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Use our Contact Us page.
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Call Customer Services on 01268 545286.
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RETURN & EXCHANGE POLICY
Wheelchair World is pleased to offer a flexible 30-Day No Quibble Refund policy for your peace of mind.
Refund Policy
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Return Window: You have 30 working days to return items for a refund.
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Shipping Deduction: Outgoing shipping costs (£9.95 to £14.95, depending on the item) will be deducted from your refund.
Collection and Exchange Services
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Collection Service: We can arrange a collection and return-to-base service starting from £14.95 (cost varies based on item size and location).
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Exchange Service: Swap your product for an alternative using our 'Swap It' service, starting from £14.95.
Refund Conditions
Refunds will only be processed if:
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Goods are packaged in their original packaging, in a saleable condition, and have not been used outdoors.
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A fully completed returns form is enclosed in an envelope and affixed to one of the boxes.
If you have any questions about our return and exchange policies, please contact our team for assistance.